Garden centers, internet stores, toy stores, gift shops, and specialty stores are our best customers. In turn, our articles are marketed and distributed by supply companies for hotels, town halls, schools, toy libraries, playgrounds, etc.
Important information for the correct sale of MASGAMES products:
MASGAMES products are usually larger, more complex and heavier than usual.
It is for this reason that the distributor has to understand that these products have a higher complexity than usual, there can often be incidents because, for example, a client breaks a piece of wood during assembly or incorrectly installs the anchor of a swing.
Our technical service can help you. You can also find very useful information on our Youtube channel:
https://www.youtube.com/masgamesactivetoyssl
To avoid incidents, it is interesting that customers, before assembling a swing or playground, enter our YouTube channel so that they can see the installation advice that we give. In any case, when the client receives a MASGAMES product, he receives a sheet with the information of our YouTube channel and a mobile phone to provide technical support if required. It is also important that our distributors look at our YouTube channel so that they can provide better customer service. These two videos are especially important: Tricks to assemble a wooden playground and How to assemble a Masgames wooden swing.
Product receipt
The distributor must notify his client that he has to plan a bit for the reception of said product, since they are usually bulky or heavy products, it is likely that he needs help from a family member, neighbor or friend. The assembly is also necessary to be done between two people or more. You can also hire the service of a waiter to help unload the products. The transport of the merchandise is to the door of the street of your house. The carriers are not obliged to bring the product into the house or to take it up to a flat, if this is the case, unless a "waiter" service is previously hired. In most cases, if the client is notified in advance, he or she can usually find help.
Assembly
The products come unassembled but all come with assembly instructions so that families can do it without the help of a professional. On the MASGAMES YouTube channel there are videos that explain how to assemble them and, as we have mentioned before, they also have technical help via phone or email.
Wood with cracks
Wood is a living material that expands and contracts depending on the conditions of temperature and humidity. This is why the wooden sticks have a few millimeters less in diameter than the corners because they dilate. Throughout the year, more or less large and long cracks may appear in the wood, in summer they will be at their maximum and in winter, if the weather is humid, they will be at their lowest point. There is nothing to do with the cracks, they do not have to be covered and there is no need to worry about them.
Wood treatment
The autoclave treatment guarantees the resistance of the wood to prolonged weathering, humidity, rot, sun, temperature and against possible insect infestations (10-year guarantee). It is a non-toxic and arsenic-free treatment. Our wood is autoclaved by impregnation, which ensures that the entire thickness of the wood receives the same treatment. If the swing has green or white mold this is normal. The stored wood, together with the temperature, favor the appearance of mold. This mold will disappear with a cloth, and precisely because of the autoclave treatment that moistens the wood, once dry it will prevent this mold from ever appearing again.
What kind of wood do we use and which is better?
All our woods come from fir and small pine trees for their strength and resistance. This wood is more resistant than that of large trees and, in addition, it comes from renewable forests. You should also know that the same wood cut in a round or square shape changes its aesthetic appearance, but not its resistance and safety. Square lumber does not expand as much, so it tends to have fewer cracks than round lumber. This is because the wood is carved from the edges inwards. In addition, the wood has been allowed to dry naturally before cutting it.
The swing moves a bit, is that normal?
MASGAMES swings have strong metal corners that grip the swing poles well. Although these corners make the swing very safe, the structure of the swing moves laterally. This is due to the fact that the wooden posts have a bit of slack in relation to the corners. This must be so because the wood expands and contracts depending on the humidity and temperature conditions and therefore cannot be adjusted to the millimeter of the metal corners. It must also be taken into account that when children swing they force themselves forwards and backwards, therefore, the lateral movement is unnatural in a swing structure.
What is the difference between a playground for domestic use and one for commercial or public use?
There are two types of safety regulations for playgrounds, the one for private use, that is to say for the garden of a private house (EN71-8:2019) and the rest, that is to say: Neighborhood Communities, Schools, Restaurants , Hotels and Town Halls (EN1176-1177). The difference between one and the other is the strength and thickness of the structure and the type of seats they carry (if they have swings), the safety distances, etc. For example, the seats of the swings for domestic use are made of plastic or wood and ropes. On the other hand, those for commercial or public use are made of rubber with chains. In addition, the structures are much thicker and stronger in the case of swings for commercial use. They are designed for much more intensive use.
Swing Maintenance
The metal parts do not require any particular maintenance. However, depending on the geographical area (seaside), some coatings can be damaged. In case of corrosion of some components, rust must be avoided with the help of a suitable product. The customer must be informed that he must frequently check the condition of the surface of the different elements, especially the fixing points at the level of the upper cross member. If the carabiner hooks and fixings of the apparatus show a level of wear greater than 10% of the thickness, it is appropriate to replace them with elements of identical design. The swing should also be lubricated from time to time, in places of strong friction with suitable gel lubricants. The customer must also monitor the condition of the ground on which the swing or outdoor product is installed. All stones or other objects likely to injure users in the event of a fall must be removed.
Security
It is advisable to carry out some checks regularly: avoid the presence of sharp edges, replace the missing bolt covers, retighten the nuts and bolts if necessary. Obviously, it must be avoided that the product constitutes a danger.
Sustainability
We are a dynamic company, with the mentality of always improving. Our growth has to be sustainable at all levels, obviously also at an ecological level. We are members of Ecoembes (www.ecoembes.com), a non-profit organization that cares for the environment through of recycling, they help us to be an even cleaner industry. We are also members of AIJU (www.aiju.es), Technological Institute for children's products and leisure and the Spanish Association of Toy Manufacturers, AEFJ (www.aefj.es). These organizations help us in the process of creating and developing products so that they are sustainable, safe and of high quality. In addition, they also help us to adapt these articles to current legislative, technological and market requirements.
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< /a>B2B (Distributors)
When you have created your account, you will be able to place orders through this web page, and your prices and conditions will appear. Once the order has been placed, we will be able to contact you to inform you of the transport cost, delivery time, etc.
Virtual store
If you are individuals or a company that does not sell the products again and has no relationship with our sector, you can buy the products through our distributors or our virtual store. Once the order has been placed, we will contact you to inform you of the transport costs and how to proceed. If they are in the Iberian Peninsula these costs will appear automatically.
If we have a local distributor or importer in your area or country, this company will be the one to handle the orders and will benefit from the sales made by this online shop.
Certificates
All our products comply with European regulations. We have products for private use as well as for commercial or public use. All of them meet the different legal requirements and have high European quality standards.
Here are some examples of the certificates or declarations of conformity to the standards that our products have:
Top 11 Questions About Swings
On our website you will find a report on the most frequent questions that arise when purchasing a swing, it is also very interesting to read it:
https://www.masgames .es/pdf/Catalogos%202019/Las-11-dudas-sobre-columpios-mas-frecuentes.2.pdf
Do not hesitate to call us or send us an email if you need more commercial or technical support:
Tel 935 686 506 or 650501140
Email: info@masgames.com